Have Questions? Give us a call or shoot us a text (630)-538-5611
By booking or using Alcantara Car Detailing services, you (“Client” or “You”) agree to the following terms and conditions, which constitute a legal agreement between you and Alcantara Car Detailing LLC (“Contractor”, “We”, “Us”, or “Our”).
. More than 48+ hours notice: No fee
. 24-48 hours notice: $50 fee
. 12-24 hours notice: 50% of service amount, up to $250 fee.
. Less than 12 hours notice or No call/No show: 100% of service amount, up to $250 fee.
. Client not present or vehicle unavailable upon arrival: 100% of service amount, up to $250 fee.
Note: Alcantara Car Detailing reserves the right to cancel or reschedule appointments due to staffing, traffic, weather, or equipment issues. This cancellation policy also applies to gift certificate appointments. For any cancellation or missed appointment fees, the credit card on file will be charged the applicable amount.
Alcantara Car Detailing may arrive up to 90 minutes late due to tight schedules or traffic. We appreciate your patience in such situations.
By booking, you agree to provide Alcantara Car Detailing personnel with access and keys to your vehicle to perform services, including detailing, ceramic coating, tinting, wrap, wet sanding, and other cosmetic enhancements. We strive to maintain high-quality service standards. Any concerns must be communicated within 24 hours of service completion. Concerns raised beyond this timeframe or refusal to participate in the final inspection will not be addressed.
When booking a Full Detail service, this service is limited to one vehicle only. The Full Detail service will not be split between multiple vehicles; both interior and exterior detailing will be completed on the same single vehicle. Please ensure that the vehicle for which the Full Detail is intended is available at the time of the appointment.
Our detailing services and packages, are based on a set time limit. We strive to complete as much as possible within the booked timeframe, but extensive cleaning needs or heavily soiled vehicles may require additional time. If more time is needed, additional charges of $50 per 30 minutes will apply, with your approval. The service fee reflects the time and effort spent on your vehicle, not a guarantee that all tasks will be completed within the initial time limit. Please let us know your priorities during the pre-service consultation so we can focus on what matters most to you.
Alcantara Car Detailing will document any pre-existing damage before starting work but is not liable for such conditions. If any damage occurs while in our care, we will notify you promptly. Our liability is limited to the amount paid for the specific service in question. Alcantara Car Detailing is not responsible for indirect, incidental, special, consequential, or punitive damages.
Total Cost: The fee is set at booking. Additional charges for add-ons or extended time over 30 minutes will be discussed with you for approval.
Payment: Due upon completion via Credit Card, Debit, or Cash. Late payments incur a 10% fee plus 0.5% daily interest until fully paid. You are responsible for Alcantara Car Detailing collection costs, if applicable.
Extra Dirty Fee: If a job takes longer than anticipated, an extra dirty fee of $50 per additional 30 minutes may apply, subject to your approval.
To perform mobile detailing services, we require access to water and electricity. If access is unavailable upon arrival, a fee of up to 100% of the service amount (capped at $250) will apply. If you’re unsure about water and electric access, please call (630)-538-5611 to reschedule.
Once your vehicle is ready for pickup, you have 24 hours to retrieve it unless prior arrangements are made. After the first 24 hours, a storage fee of 5% of the total service amount per day will apply. Our shop operates on a tight schedule, and space is limited. We cannot accommodate vehicles left for extended periods, as this impacts our ability to serve other customers. Please make timely pickup arrangements to avoid additional fees.
Please disclose any hazardous substances in your vehicle before detailing. You assume responsibility for any health or safety risks associated with your vehicle.
We welcome your feedback at (alcantaracardetailing.com). By booking our services, you grant Alcantara Car Detailing permission to use images of your vehicle for marketing purposes, unless you object in writing. This agreement is governed by Oregon law. By booking and using our services, you confirm that you are authorized to agree to these terms on behalf of the vehicle’s legal owner and are 18 years of age or older. You agree to indemnify and hold Alcantara Car Detailing harmless from any claims or damages arising from a lack of authority to enter into this agreement.
If you do not participate in the final quality control check and inspection at the end of the job, a 10% gratuity fee will be added to the invoice. This fee is non-negotiable if you are unable to inspect the vehicle with the technician at the end of the job.
By booking our services, you acknowledge that:
. Alcantara Car Detailing does not guarantee any specific outcomes or results.
. Payment is for the time and effort spent servicing your vehicle, not tied to any specific outcome.
. Alcantara Car Detailing liability is limited to the total amount paid for the service.
. All Sales Are Final.
Thank you for choosing Alcantara Car Detailing— where premium car care meets white-glove convenience. By booking with us, you agree to the terms below, designed to ensure a smooth, consistent, and professional experience for every customer.
When you book an appointment, we reserve time exclusively for your vehicle and turn away other clients during that slot. Need to reschedule or cancel? Call or text us at (630)-538-5611
Alcantara Car Detailing packages are time-based to ensure fairness across all vehicle types. We complete as much as possible within your booked timeframe. If more time is needed due to vehicle condition or size, it’s billed at $50 per 30 minutes with your approval. If declined, we’ll prioritize and finish within the original time. To get the most out of your appointment, share your top priorities with your technician at check-in. Full Detail packages apply to one vehicle only and cannot be split between multiple vehicles.
Our team may arrive up to 90 minutes after your scheduled time due to traffic or job delays. You’ll receive real-time SMS updates as we head your way. We require access and keys to perform your service, and by booking, you authorize our team to operate and reposition the vehicle if needed. If we’re unable to access or begin the service upon arrival, cancellation or reschedule fees may apply.
At the end of your appointment, we’ll walk you through the results to confirm satisfaction. If you’re unavailable, a 10% gratuity will be added to your invoice to compensate the technician for completing the job without your review. If you have any concerns, they must be reported within 24 hours of service. Concerns raised after this window or refusal to participate in the final inspection will not be addressed.
Payment is due immediately after service by credit or debit card, or cash. Late payments incur a 10% fee plus 0.5% daily interest until paid in full. If you plan to leave during a mobile appointment, please check out with your technician before departing — we’ll continue working on the vehicle as scheduled. By booking, you authorize Alcantara Car Detailing to charge the card on file for cancellations, no-shows, or approved service extensions. All sales are final.
Once your vehicle is ready for pickup, you have 24 hours to retrieve it unless prior arrangements are made. After the first 24 hours, a storage fee of 5% of the total service amount per day will apply. Our shop operates on a tight schedule, and space is limited. We cannot accommodate vehicles left for extended periods, as this impacts our ability to serve other customers. Please make timely pickup arrangements to avoid additional fees.
Vehicles must be picked up within 24 hours of completion unless prior arrangements are made. After 24 hours, a $50 daily storage fee applies. To keep our schedule running smoothly and ensure availability for other clients, we reserve limited indoor space for active appointments only.
By booking our services, you grant Alcantara Car Detailing permission to photograph your vehicle for training or marketing use unless you request otherwise in writing. This agreement is governed by Oregon law. You confirm you are at least 18 years old and authorized to approve services for the vehicle. For questions, contact us at alcantaracardetailing@gmail.com.
By booking with Alcantara Car Detailing , you agree that services are time-based, not checklist-based; you will provide vehicle access and participate in the final inspection; you understand and accept our cancellation, storage, gratuity, and extended service policies; payment reflects technician time and effort, not guaranteed outcomes; and Alcantara Car Detailing liability is limited to the amount paid.
We’re here to deliver results that match the pride you take in your vehicle — with a service experience just as clean.